Big News: We've Extended Our Warranty to 2 Full Years!

We’re thrilled to announce that we’ve officially upgraded the warranty on our products purchased through Amazon, from 1 year to a full 2 years! That’s double the peace of mind, at no extra cost.

Why the change? Simple – we're committed to providing 100% satisfaction to every single one of our customers. You've trusted us to help you stay healthy, fit, and pain-free, and we want to make sure you feel completely confident and protected when you invest in our products. 

Why We Upgraded to 2 Years (And Why It Matters to You) 

This wasn't a decision we made lightly. After listening to your feedback and reviewing our commitment to excellence, we realized that one year just wasn't enough time to truly demonstrate our confidence in our products and our dedication to your complete satisfaction. 

Here's what drove our decision: 

• We want you to feel completely secure in your purchase for a full 24 months 

• Our products are built to last, and our warranty should reflect that quality 

• 100% customer satisfaction isn't just a goal – it's our promise to you 

• You deserve more time to experience the full benefits of your Bob and Brad products 

We know that when you're investing in your health and wellness, you want to know that investment is protected. Doubling our warranty period is our way of saying we're not just confident in our products – we're confident in YOU and your journey to better health. 

What Does Our 2-Year Warranty Cover? 

When you purchase any Bob and Brad product through Amazon, you're not just getting a quality health and fitness tool – you're getting our promise that it will work as designed. Our warranty covers: 

• Manufacturing defects that affect the normal operation of your device 

• Material failures under normal use conditions 

• Functional issues that prevent your product from performing as intended 

Amazon Purchases: We're Here for You 

We know many of you love the convenience of Amazon shopping (we get it – who doesn't love that Prime delivery?), and we want you to know that your warranty coverage is just as strong whether you buy from us directly or through Amazon. 

Here's what makes us different: while many companies make you jump through hoops or send you back to the retailer, we take care of our Amazon customers directly. No runaround, no passing the buck – just straightforward support from people who genuinely care about your experience. 

How to Get Help When You Need It 

Life happens, and sometimes products need a little TLC. When that time comes, we've made the process as simple as possible: 

Step 1: Reach Out to Our Happiness Team 

Contact us at support@bobandbrad.com with: 

• Your order details (Amazon order number works great!) 

• A description of the issue you're experiencing 

• Photos, if applicable (they really help us help you better) 

Step 2: We'll Troubleshoot Together 

Our team loves solving problems! We'll work with you to: 

• Identify the issue 

• Try some simple fixes that might get you back up and running 

• Determine if a warranty replacement is needed 

Step 3: We Make It Right 

If your product qualifies for warranty replacement, we'll: 

• Send you a replacement quickly 

• Provide a prepaid return label for the defective unit 

• Keep you updated throughout the entire process 

What's Not Covered (The Fine Print, Made Simple) 

We want to be upfront about what our warranty doesn't cover: 

• Normal wear and tear – like rubber components that naturally break down over time 

• Damage from misuse – using your massage tool as a hammer probably voids things 

• Accidents happen – drops, spills, and "my dog thought it was a chew toy" incidents 

• Modifications – We love DIY spirit, but modifications can affect performance 

Why We Offer 2 Years When Others Offer Less 

Here's the thing – we use our own products. Bob's been testing that massage gun on his own sore muscles, and Brad's using those resistance bands in his daily routine. We know they work, and we know they last. 

Two years isn't just a number we picked because it sounds good. It's our confidence in the engineering, materials, and quality control that goes into every single product. We've done the testing, we've made the improvements, and we're comfortable standing behind our work for 24 full months. 

Our 100% Satisfaction Commitment 

At Bob and Brad, your happiness really does come first, and this warranty extension is proof of that commitment. We're not just saying we want 100% customer satisfaction – we're backing it up with actions that matter. 

Whether you bought your product yesterday or 23 months ago, whether you're dealing with a simple question or a complex issue, our team is here to help. We answer our emails, we know our products inside and out, and we genuinely want every single customer to have an outstanding experience with us. 

This extended warranty is our way of ensuring that your investment in your health and wellness is completely protected, giving you the peace of mind you deserve. 

Getting Started 

Ready to experience the Bob and Brad difference? Here's what you need to know: 

• Warranty starts the day your product is delivered 

• Keep your Amazon order confirmation – it's the easiest way to verify your purchase 

• Contact us anytime at support@bobandbrad.com with questions 

Questions? We Love Questions! 

Seriously, don't hesitate to reach out. Whether you're wondering if a specific issue is covered, need help with your product, or just want to say hi, we're here: 

Email: support@bobandbrad.com

Phone: +1(612) 567-3035

Hours: Monday-Friday, 9:00 AM - 5:30 PM 

Remember, we're not just here when things go wrong – we're here to help you get the most out of your purchase and answer any questions about best practices for staying healthy, fit, and pain-free. 

Your guide to being healthy, fit, and pain-free starts with products you can trust. That's the Bob and Brad promise, and it's backed by our 2-year warranty on all Amazon purchases.