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FAQs
Health Questions
What if I am feeling pain with an exercise or stretch?
Our general rule of thumb on pain is, if it hurts, STOP doing it.
Can’t find a video that you’re looking for because we don’t seem to have one?
Shoot us a suggestion email and we will add it to our to-do list! customerservice@bobandbrad.com
How do you find a certain video on a specific topic?
Go to our YouTube channel and click on the magnifying glass that is located all the way to the right under Bob & Brad’s picture. You can type anything in this search function that you want to know about, and it will bring up all of our videos related to that subject.
Should I use heat or an ice pack?
Have an individual medical question or looking for specific answers to your individual issue?
Unfortunately, we cannot answer individual medical questions online, since each individual is unique. We try our best to give advice and tips on general health and wellness, but we do recommend that you see a healthcare professional in person for anything more in-depth. We can try to find you the best video we have made on a particular issue, if you’d like to email us at customerservice@bobandbrad.com, but please remember, it will be a general video.
Product Questions
What is your return policy?
Products purchased from "Our Store" have a 30-day money-back guarantee and a 2-year warranty on product defects, except for the Holy Cowabunga Cream. Unfortunately, we do not accept returns on the Holy Cowabunga Cream for any reason at any time period.
Bob & Brad massage products purchased on Amazon from sellers Meniva, Flige US, Loypa, Bob and Brad Direct, Bob and Brad Official, and B&B US can be returned to Amazon up to 30 days after purchase, and a 2-year warranty on product defects.
For questions, email support@bobandbrad.com or call 612-567-3035
Are your products available anywhere other than Amazon?
You can find select Bob and Brad products right here on our website and Walmart.com.
What is the rubber ring that comes with the massage gun?
This is a replacement ring for the attachment heads.
My massage gun won't charge.
Be sure to hold the power button until the massager turns on (about 6-8 seconds). You can also read through our article on troubleshooting for the massage guns. For further assistance email support@bobandbrad.com or call +1(612) 567-3035
My massage gun won't turn on.
Be sure to hold the power button until the massager turns on (about 6-8 seconds). You can also read through this article on troubleshooting our massage guns. For further assistance email support@bobandbrad.com or call +1(612) 567-3035
Do you have a product you would like us to promote or try out?
Email us at productinquiries@bobandbrad.com
How do you install the Bob and Brad wall anchors?
Where can I find a product that was mentioned in one of your videos?
Products should be listed in the video description underneath the video on YouTube, click “show more”. All of the products used in that particular video, will be in that list along with the link to find it.
General Questions
I am looking for a good therapist in my area.
Do you do video therapy, or can we make an appointment with you?
Unfortunately, we are not currently taking new patients. We are collaborating with a wonderful PT who is doing Telehealth. If you are interested in more information his name is Rick Olderman MSPT https://www.bobandbrad.com/experts/rick-olderman
Where are you located?
We are located in Winona, MN.
Do you have a recommendation?
Email us your recommendation at customerservice@bobandbrad.com
Giveaway Questions
Have another giveaway question not specified on this list?
Shoot us an email at giveaways@bobandbrad.com
I have not received my prize after winning a giveaway. What should I do?
Please contact us at giveaways@bobandbrad.com
How is the winner picked?
The winner(s) will be selected in a random drawing from among all eligible entries received throughout the promotion period. The random drawing will be conducted immediately after the promotion period.
Are the giveaways open internationally?
Some of our giveaways are open to everyone worldwide. Please check the giveaway details to find out which ones.
How do I enter the giveaway?
Visit https://bobandbrad.com/giveaways Scroll under today's giveaway and click Enter Here. Enter your full name and email address, then hit continue. This will give you one entry into the giveaway
