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1 – The Bob and Brad Foot Massager isn’t switching on or not working

A) Make sure the massager is plugged in. Try to unplug the AC power adapter from the massager and plug it back in.

B) If you have been using the massager for a long time, overheat protection

may have activated. Turn the massager off and allow it to cool for at least 40 minutes.

C) An unknown error occurred. Unplug the AC power adapter from the massager and plug it back in.

D) The massager is making an unusual noise or emitting a strange smell. Turn off and stop using the massager immediately. Contact customer support team via support@bobandbrad.com or call us at +1 (612) 567-3035 (Mon-Fri 9:00 AM-4:30 PM CST)

2 – The foot massager doesn't heat up or you don’t feel the heat.

A) Make sure that the heat option you are using is turned on. Because of the structure of the heating function, the heat massage heads will feel warm after 5 minutes due to the residual heat. Continuing to massage on level 3 in the same area even after turning off the “HEAT” may increase the temperature felt.

B) If you don’t feel the heat even after 5 minutes with the heat on level 3, please contact the customer support team via support@bobandbrad.com or call us at +1 (612) 567-3035 (Mon-Fri 9:00 AM-4:30 PM CST)

3 – Remote control not operating properly or not responding at all.

Make sure there are no obstructions between the Bob and Brad foot massager and the remote itself. The foot massager remote controls use infrared (IR) technology, which means they need to be aimed directly at the device you want to control. If there is an obstruction between the remote and the foot massager you're trying to control, your commands will not work.

4 – The massage intensity is too strong or too weak.

Change the mode and intensity settings of the massager to match your

preferences. There are four levels of air intensity. By selecting the manual settings of knead intensity, air intensity, or air mode you can experience a more relaxing massage.

Our Guarantee.

Today’s busy professionals need high-quality products and solutions that perform in real-world settings. We deliver innovative, high-quality, and durable health care products that improve physical activity.

We stand behind all our products with a 100% Satisfaction Guarantee.

This guarantee means that if you are not satisfied with any Bob and Brad purchase for any reason, contact us and we will replace the product, credit your account, or refund your purchase price. No hassles. No restocking fees. No kidding. With Bob and Brad, you will always be satisfied. We guarantee it!

Why do customers continue to choose Bob and Brad?

• 100% Satisfaction Guarantee

• 100% Honest with our followers

• 60 Years of Combined Experience in Physical Therapy (We know what product works)

• Unmatched Product Selection

If any of your Bob and Brad products are still not working, contact our Customer Services team at +1 (612) 567-3035 or email us at support@bobandbrad.com for assistance.