So practical, does its job. Incredibly smooth and take with you everywhere.

Very good for relaxing all muscles. The device seems solid

First let me start by saying that I am not usually a fan of massagers. I am always looking for something to help with my neck stiffness and pain. Since I ordered and started using the Bob and Brad Back and Neck Massager I have changed my way of thinking. The unit is very easy to use right out of the box. It comes with a comfort cover, which I find very nice to use especially when working my neck area. And it can be set for massaging with or without heat. There are also two different settings (directions) for the massage rollers inside the unit that provide a different feel/experience.

Honestly, this thing is wonderful. In the short time that I have had it, I have already noticed it helping my neck soreness. I put on my relaxing music or set up for a meditation session, turn on the back and neck massager and the rest is history. I love it so much I have already recommended to friends and family to try.

The only suggestion I would have to improve the product is a longer cord.

This was a nice massager, but awkward for the place I needed it which was my trapezius muscle/upper neck. It didn’t fit well for that area at all, and was hard to get enough pressure. If you need for between your shoulder blades or lower back along the spine it would be good!

The Bob and Brad massager works really well — it delivers strong, deep tissue relief, especially for the neck and shoulders. The heat function adds a soothing touch, and the device is simple to use and thoughtfully designed.

What really stood out, though, was the superb customer service. I had a minor issue with the product, and when I reached out, they responded quickly and professionally. They didn’t hesitate to send a replacement, which I truly appreciated. It's rare to find such responsive and supportive service these days.

Highly recommended!